Industry: Private
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: USA
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Full Job Description
Job Title: Client Experience Specialist
Location: Remote/On-site
About Us
At BrightView Solutions, we are dedicated to creating exceptional experiences for our clients. Our goal is to deliver outstanding service that keeps our clients happy and coming back. We believe that our team plays a crucial role in achieving this, and we’re looking for a passionate Client Experience Specialist to join us!
Your Role
As a Client Experience Specialist, your primary responsibility will be to ensure our clients have a smooth and enjoyable experience with our products and services. You will act as the bridge between our clients and our internal teams, making sure communication flows seamlessly. Your focus will be on understanding client needs and ensuring we meet or exceed their expectations.
Key Responsibilities
- Interact with clients via phone, email, and chat to address their inquiries and concerns.
- Gather feedback from clients and share insights with the team to enhance our services.
- Provide guidance to clients on how to use our products effectively.
- Collaborate with various internal teams to resolve client issues quickly.
- Monitor client satisfaction and take proactive steps to enhance their experience.
Who You Are
We are looking for someone who genuinely cares about helping others. A background in customer service or client relations is a plus, but what matters most is your attitude and approach.
Requirements
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks and manage time effectively.
- Empathy and a genuine desire to help clients.
- Experience with CRM software is a plus, but not necessary.
- Strong problem-solving skills.
What We Offer
Joining BrightView Solutions means becoming part of a friendly and supportive team. We believe in creating a workplace where everyone can thrive. Here’s what you can expect when working with us:
- Competitive salary and benefits package.
- Flexible working hours to help you balance work and life.
- Opportunity for ongoing training and professional development.
- A positive and collaborative work culture.
- Fun team-building activities and events.
How to Apply
If you are excited about the opportunity to shape client experiences and be part of our amazing team, we want to hear from you! Please apply on this page with your resume and a brief cover letter telling us why you would be a great fit for this role.
We can’t wait to meet you!
